Lots of organisations send out tax certificates in the spring to donors who are entitled to them. Stichting Porta wasn’t yet able to issue this document in March 2019 – although it has now – but still wanted to send donors something to show its gratitude. So instead of the tax relief form, it sent out a special certificate: the ‘Act of Warm Affection’ with the donor’s name.
Both the response rate and the average donation from this mailing were higher than normal for Stichting Porta – a success which proves that donors appreciate being made to feel special, unique and valued.